• We do not accept returns or exchanges on custom-made or made-to-measure pieces.

• Customers may request a refund or exchange within 2 days of receiving their order.
• Once we receive and inspect your return, we’ll notify you via email regarding its approval or rejection.If approved, your refund will be issued in 2 days after clear inspection as a store credit note for your next purchase. Please note that this credit note is valid only for in-store purchases on www.bhitoi.com and cannot be redeemed for cash.
• To be eligible for a return, your item must be unused and in the original condition in which it was received. The request for a refund or exchange is made within 48 hours of delivery.
• No refunds/returns  will be provided for items purchased at a sale price.
• We only offer replacements or exchanges for items that are defective, damaged from our end, or have a size issue. To request an exchange for the same item, please email us at myroots@bhitoi.com. The item must be returned within 2 days, in its original packaging, with tags intact.
• Once an order is placed, customers must inform us within 24 hours if they wish to make any changes or cancellations.
• Please be aware that once an order has been shipped, changes or cancellations are no longer possible.

As each piece is handcrafted, slight irregularities may occur, adding to its unique charm. Products with such natural variations will not be eligible for return or exchange.